IVR And Latchkey Kids Calling Program
Interactive Voice Response (abbreviation IVR) is a call processing technology that automatically answers phone calls by prompting callers with phone menus and accepts touchton responses or voice answers.
Database Systems Corp. (DSC) is a leading IVR provider, including both IVR systems and IVR outsourcing services, and develops phone applications for a wide variety of industries and community programs. Since 1978, DSC has been providing computer related solutions including software applications and computer systems.
The Latchkey Kids calling program uses this technology to collect acknowledgement information from both the latchkey child and the emergency Contact. The DSC IVR prompts the caller with "Press 1..." type options and analyses each response. In fact, the latchkey program is actually an IVR application.
DSC employs a professional staff of engineers and customer support representatives that can provide simple to complex IVR applications. These professionals can design, develop, and implement a phone application for your organization and have it operational within a minimum amount of time.
Contact DSC to learn more about our CARE latchkey kids calling service with integrated IVR technology.
How Does IVR Manage the Latchkey Child Program?
The Latchkey Child calling program (CARE) calls a child on the days and at the times specified by the parent or guardian. When your child picks up the phone, CARE initiates an IVR program that plays a recorded
phone greeting (sample). The latchkey child is instructed by the IVR to "Press 1" to acknowledge the call and to indicate that there is no problem. If your child is in need of assistance, the CARE IVR application prompts them to call 911 in an emergency or to "Press 3" for a non-emergency. In the latter case, the CARE IVR initiates a phone call to the Contact that the child needs non-emergency assistance.
If after several attempts the child does not answer the phone or acknowledge the call, CARE will automatically call your designated Contact. The CARE IVR plays an alert message (sample) and sends an email alert.
These alerts must be acknowledged using the same IVR technology stating "To acknowledge receiving this alert notification, Press 1".
The CARE IVR is also used throughout the Latchkey Kids administrative functions including the recording of voice messages.
Database Systems Corp. provides a complete line of custom IVR products and services. The following IVR information is provided to assist you in learning more about how Database Systems Corp. can satify your call processing needs.
DSC maintains its own secure data center that provides IVR service for our customers. Using PACER IVR phone systems and IVR software, DSC provides comprehensive and affordable custom IVR solutions to virtually any size organization including government departments and businesses and corporations.
Our IVR hosting service processes incoming phone calls (usually 800 numbers or the equivalent) by presenting callers with a phone menu of items from which to choose. The IVR can process each caller's request automatically or the call can be routed to a representative of our clients.
DSC has developed two series of IVR telephone systems, the WIZARD IVR analog phone and the PACER IVR digital phone system. These complete call processing phone systems are provided to our clients who wish to own and maintain their own system. PACER IVR phone systems are also used exclusively at our own call centers for handling all of our clients' inbound call applications.
The WIZARD IVR phone system supports 4 to 48 analog phone lines, wherease the PACER system can support from 24 to 480 digital phone lines. The PACER IVR systems can be networked to provide a far greater number of digital line support.
DSC IVR phone systems operate in different programming environments including Windows IVR and Linux IVR operating systems. DSC IVR systems use Dialogic IVR computer telephony integration components.
DSC has developed a unique interactive voice response software library that can be embedded within most modern computer programming languages including C and C++.
This IVR software uses recorded voice prompts as menus to provide callers with information maintained in the application or in remote databases or web servers. Telephone keypad entries (DTMF signals) are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.
DSC custom IVR software provides information back to the caller in the form of pre-recorded voice messages or data that is converted realtime using our text to speech translators. The IVR can also route the caller to a representative local to the center or transfer the call to an outside telephone number.
DSC has developed numerous custom phone applications over the years using our IVR software and phone systems. These applications span many different industries and community groups including schools, government organizations, businesses and private groups.
For a listing of some of our applications and clients, please visit our phone applications web page.
DSC markets a telephone reassurance program called CARE (Call Reassurance) that utilizes our IVR technology.
Contact DSC to learn more about our CARE home alone children calling service and phone systems.